Return Policy for Saga Group LLC

Effective Date: February 01, 2025

1. Overview

At Saga Group LLC, we aim to ensure customer satisfaction with every purchase. If you are not completely satisfied with your purchase, you may be eligible to return or exchange the item under the terms outlined in this policy.

2. Eligibility for Returns

To be eligible for a return, the item must meet the following criteria:

• Be in its original condition, unused, and in the original packaging.
• Include all tags, labels, accessories, and documentation.
• A return request must be initiated within [Insert Number] days of the delivery date.

3. Non-Returnable Items

The following items are not eligible for returns:

• Perishable goods (e.g., food, flowers).
• Personalized or custom-made items.
• Health and hygiene products (e.g., undergarments, face masks) once opened.
• Gift cards and downloadable software products.

4. Return Process

1. Contact our customer service team at returns@thesaga.ai to initiate a return request.
2. Provide proof of purchase, such as your order number or receipt.
3. Follow the instructions provided to ship the item back to our designated return address.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within [Insert Number] business days.
• Refunds will be issued to the original payment method used during the purchase.
• Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).

6. Exchanges

If you wish to exchange an item, contact us at returns@thesaga.ai. Exchanges are subject to product availability.

7. Damaged or Defective Items

If your item arrives damaged or defective, notify us within [Insert Number] days of receipt. We will provide a replacement or full refund at no additional cost.

8. Shipping Costs

Customers are responsible for return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping method to ensure the safe return of your item.

9. Contact Us

If you have questions about this return policy, please contact us at:

Saga Group LLC
254 Chapman Rd,
Newark, Delaware, 19702
Email: returns@thesaga.ai